Chilli Piper

Terms & Conditions

TERMS & CONDITIONS
Website Disclaimer

The term ‘The Chillilicious Farm’, ‘us’, 'our or ‘we’ refers to the owners of the company whose registered address is The Chillilicious Farm, Briery Hall, Teasses Mill, Ceres, KY15 5PR. The term ‘you’, 'your' or 'customer' refers to the user or viewer of our website.

By use of this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Chillilicious Farm's relationship with you in relation to this website.

The information and advice contained in this website is for general information purposes only. The information is provided by The Chillilicious Farm and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of The Chillilicious Farm. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We have no responsibility for the content of the linked website(s).

Every effort is made to keep the website up and running smoothly. However, The Chillilicious Farm takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Conditions of use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than when prior consent has been given in writing. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


Passing of property and risk

Risk shall pass to the customer so that you are responsible for all loss, damage or deterioration to the purchases in all circumstances at the time when the goods leave our premises. We cannot be held responsible for late delivery or failed delivery and consequences to the goods as such of this.

Title to the goods or any part thereof shall not pass to the you until all sums due have been paid.


Vat

For orders made from the UK or the European Union, 20% VAT is included, where applicable. Please note that online product prices and delivery are displayed inclusive of any relevant VAT. 


Delivery

Postage costs are based on the weight of the items you have ordered. We do not make money out of the postage costs, you only get charged the cost of posting plus any relevant packaging costs.

We aim to get orders fulfilled within 7 working days (generally much faster) from payment received, but especially during the Christmas run up it can take longer, so please be patient and if it is urgent then let us know and we'll do what we can to get it to you in time.

We send orders through Royal Mail 2nd class, this can be changed to next day delivery at the checkout. Next day delivery orders are subject to one day processing time. If your address is local we may choose to deliver ourselves as the most cost effective and fastest method.

Where possible we recycle packaging with an aim to reduce packaging waste within the retail industry.
 

Collection

When choosing 'collection' as the delivery method please note that the collection days are Friday to Sunday 12noon to 5pm from The Chillilicious Farm Shop, Briery Hall, Teases Mill, Ceres, Fife, KY15 5PR. Our farm shop is closed January to March, during these months please get in touch to arrange a collection date and time. 
 

Wholesale

We can provide all our own brand items at wholesale. To become a stockist please contact us for a price list.
 

Returns Policy

We will accept any order back within 30 days as long as the goods are in the original condition and returned with the original packaging. We must be notified within 48 hours if any items received are damaged. Any complaints or queries that you may have about an order please contact us. Postage and delivery charges are non-refundable.


Liability

We at The Chillilicious Farm, including it's owners, staff and volunteers, take no responsibility for death or personal injury incurred by purchase and/or misuse of any items from this website. All allergen and ingredient information is provided for viewing online and at all times we are available to advise on any processes used to create the products.

We do provide a small range of products which are legally unsuitable for anyone under the age of 18. By ordering from this website you agree you are of legal age to purchase the items. We also provide products which may be unsuitable for under 18 year olds however are not illegal to sell. Liability and responsibility for children's transactions and internet browsing fall onto to the parents and their parental locks in regards to internet browsing.

In the event that a product is not manufactured by The Chillilicious Farm then we give no assurance, warranty or guarantee whatsoever that the sale or use of the goods will not infringe patent, copyright, registered design, design copyright or other intellectual property rights of any other person, firm or company. All defects in quality of these products shall remain the liability of the original manufacturer themselves, details of which can be provided by contacting us.


Size & colours 

Sizes specified by us are to be treated as exact as possible. Any colour representation is intended as a guideline and no guarantee can be made as to the exact colour displayed on a your monitor.


Farm Shop & Visitors Area

The Chillilicious Farm is a working farm and although we wish you to have a fantastic visit we do require all visitors to be sensible when it comes to exploring our areas. The Chillilicious Farm, it's owners, staff and volunteers, take no responsibility  for any loss, damage, personal injury or death incurred whilst on our premises for any reason whatsoever.

Signage is displayed around the farm to highlight potential risks, although not all, visitors must be aware that children and animals should be closely monitored at all times. Our pond has steep sides and deep water, we also have a selection of animals on the farm i.e. bee hives, dogs and chicken coops. 

 

PRIVACY POLICY
What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
 

When do we collect information?

We collect information from you when you place an order, fill out a form or enter information on our site.

We collect your email address in order to:

      • Send information, respond to enquiries, and/or other requests or questions.
      • Process orders and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.
      • To send relevant emails to our clients after the original transaction has occurred

If at any time you would like to unsubscribe from receiving future emails, you can email us at hello@chillilicious.co.uk and we will promptly remove you from ALL correspondence.
 

How do we use your information? 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalise user's experience, to allow us to deliver the type of product offerings in which you are most interested.

      • To quickly process your transactions.
 

How do we protect visitor information?

Our computers are serviced regularly and anti-malware and virus scanners are kept up to date.

We do not use/need an SSL certificate because we do not actually handle or store any credit card information. We use a third party data controller in this regard.
 

Do we use 'cookies'?

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. 

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

The Bluepark system (that operates this website) uses the following cookies:

PHPSESSID - (Contains a PHP "session ID", expires when the browser is closed)

session - (Contains a PHP "session ID", can also contain an email address and encrypted password, expires after one year)

The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

The "session" cookie is intended for the user's convenience, Bluepark creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Any other cookies are created by 3rd party scripts such as Google Analytics.
 

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.


Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


The Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We have not enabled Google AdSense on our site but we may do so in the future.
 

What if our policy changes?

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we use it


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.chillilicious.co.uk

The Chillilicious Farm
Briery Hall
Teasses Mill
Ceres
Fife
KY15 5PR

hello@chillilicious.co.uk
01334 828366